Product Introduction: Provide detailed information about product features, advantages, and technical specifications.
Consultation and Advice: Answer customer questions, offer recommendations, and assist them in selecting the most suitable product for their needs.
Quotation and Negotiation: Provide price information and participate in price negotiations to ensure customer understanding and satisfaction.
Order Processing: Confirm order information, handle payments, and track order progress.
Logistics Support: Assist in arranging product transportation and delivery, providing logistics information.
Technical Support: Offer necessary technical support for product installation, usage, or maintenance.
Customer Communication: Maintain regular communication with customers to ensure clarity on all aspects of the transaction.
Warranty and Maintenance: Provide information about the product's warranty period and take responsibility for repairing or replacing faulty products during this period.
Technical Support: Offer technical support in case of issues during product usage.
Customer Feedback: Listen to customer feedback, address issues, and make improvements to products and services when possible.
By providing comprehensive services in these three stages, our company establishes strong customer relationships and enhances customer satisfaction.
